Politique de retour

We believe in transparency, our credibility, and excellent customer service. For this reason, we offer a Risk-Free Shopping Experience. 

Flawless Protection Plan:
-7-day return policy for a full cash refund
- 30-day return for store credit
- Free shipping both ways
- 100% authenticity guarantee
- Free ring resizing with purchase (sizing doesn't affect the return policy)
- Free appraisal with purchase

We Offer a 7-Day 100% Return Policy.

From delivery/pick up you have 7 calendar days to live with the jewel, in the comfort of your home, to make sure you love it. If for any reason it's not the one, please let us know and we will provide the return shipping label & instructions. The jewel must be shipped out/dropped off within the 7-Day window. 

We Offer a 30 Day Exchange for Credit. 

Within 30 calendar days, you can exchange your jewel for a different piece of the same or higher value. No refunds. Once you choose your "exchange" jewel it's yours to keep. No other exchanges, extensions, or returns are possible. We do not buy back jewels. 

Contact: 

sales@jackweirandsons.com

310-276-1280